Ovvi User Manual

Version 2 | Updated 08/29/20216

Welcome to the Ovvi family! 🐾

Thank you for choosing Ovvi, the automatic wet food feeder for cats. Ovvi opens, serves, and stores standard 5.5 oz canned cat food on your schedule — bringing true portion control, scheduled feedings, and freedom to wet-food households.

Please read this complete user manual before using your Ovvi cat feeder. It covers setup, feeding schedules, portion sizes, Open Can Life, cleaning, safety information, and how to help your cat adjust to their new automatic feeder.

Safety Terminology Definition

• ⚠ WARNING: indicates a hazard that could result in serious injury — to people or pets — if not avoided.

• ⚠ CAUTION: indicates a hazard that could result in minor injury or damage to Ovvi or property if not avoided.

• NOTE: important information for correct operation, not related to injury.

Read all safety information before using Ovvi. Keep this guide for future reference.

Safety Information

⚠ WARNING — Electrical & Water

• Do not submerge Ovvi in water. Never allow water or other liquids to enter Ovvi’s enclosure or any internal openings.

• Do not place Ovvi near water sources such as sinks, bathtubs, or fountains.

• Indoor use only, within the Operating Environment conditions in this guide. Do not use outdoors or in damp areas.

• Inspect power cords and plugs regularly. Do not use Ovvi if cables or plugs are frayed or damaged.

• Always unplug Ovvi before deep cleaning or maintenance.

⚠ WARNING — Children & Pets

• Plastic bag warning: Ovvi ships in protective plastic packaging. To avoid the risk of suffocation, keep all packaging materials away from babies and children. Do not use bags in cribs, beds, carriages, or playpens. Dispose of all packaging materials safely.

• Keep Ovvi out of reach of young children or large animals that may potentially tip it over. If Ovvi has been tipped over and wet food has spilled inside the unit, do not use Ovvi. Unplug it immediately and contact customer support for next steps.

• Do not allow small children to play with Ovvi or its components.

• For cats only. Ovvi is designed exclusively for feeding cats and is not intended for use with other animals.

• Never rely on Ovvi as your pet’s sole care during travel or extended absence — see Section 13, Travel & Extended Absence.

⚠ CAUTION — Placement & Operation

• Place Ovvi on a flat, level surface. Do not allow it to tip or operate on an unstable surface.

• Avoid heat and sunlight. Direct sunlight and nearby heat sources can overheat the unit, spoil food faster, and interfere with the heat detecting proximity sensor.

• Operate only within the Operating Environment conditions (see table below).

• Keep cords organized and out of walkways to prevent tripping hazards or accidental disconnection.

• Use a UPS (Uninterruptible Power Supply) or backup generator if you live in an area with unstable or frequent power outages.

⚠ CAUTION — Device Integrity

• Do not disassemble Ovvi. Removable parts designed for daily use — the Chute System and food mat — are not disassembly; they lift out by hand, no tools. Disassembly means removing screws or opening the enclosure, and it voids the warranty.

• Do not modify or alter Ovvi in any way. Unauthorized modifications may cause malfunction or damage and will void the warranty.

• Only use manufacturer-approved accessories and replacement parts.

• Use Ovvi only for its intended purpose — feeding your cat(s).

• Do not stir or press the food when Ovvi presents the can for feeding. Pressing or stirring the food may damage the internal weight sensors and splash food liquid and bits into Ovvi’s interior. This will result in a voided warranty.

• Do not attempt to remove the Chute System when the LED ring is pulsing or when Ovvi is making operational sounds — this indicates it is in the middle of a process, and force removal will cause damage to the device or cause jams and errors.

NOTE — Cans & Care

• Use only 5.5 oz (156 g) round wet food cans — industry can-size code “307”. Can dimensions: 87.3 mm (3.44 in) diameter × approximately 44 mm (1.73 in) height. Height may vary between 1.6 in and 1.75 in (41–44.5 mm); Ovvi’s height check accommodates this range. The can must also have a standard rim (the raised lip around the top edge) — Ovvi’s opener grips this lip to open the can, so cans without a graspable rim will not work. Do not use cans outside these requirements — including 3 oz cans, 5.1 oz cans, tall or slim cans, oval cans, and rimless containers as they will fail to open or cause mechanical issues.

• Do not insert any other containers, packaging, or objects into Ovvi.

• Do not use dented, misshapen, or damaged cans. They may not open correctly or could cause mechanical issues.

• Empty the used-can chute regularly — see Section 6, Emptying the Used-Can Chute.

• Do not place anything inside the cans when it is being presented for feeding.

Operating Environment

Condition

Requirement

Location

Indoor household use only

Temperature

54–86°F (12–30°C).

NOTE: Do not place Ovvi in direct sunlight or next to any vent or heat source that may heat the device above room temperature — the range refers to the device itself.

1. Where to Put Ovvi

The best home for Ovvi is the spot where your cat already eats — familiar territory makes acclimation go faster.

Place Ovvi:

• On a flat, level, stable surface.

• Indoors, within the Operating Environment conditions above.

• Away from windows, doors, heating vents, radiators, and direct sunlight — Ovvi’s proximity sensor reads heat, and nearby heat sources can confuse it.

• Away from sinks, tubs, fountains, and damp areas.

• Power cord out of walkways, and Ovvi out of reach of young children or large animals that could tip it.

• Place Ovvi away from bedrooms and sleeping areas. Ovvi makes operating noises while serving food and opening cans — if you schedule overnight or early-morning feedings, keep Ovvi out of earshot of where you sleep.

2. The Ovvi App

The Ovvi Pet Feeder App (iOS and Android) is where you set schedules and portions, trigger extra feedings, pause automatic feedings, view feeding history, receive alerts and messages, and more. Set up the app and pair your Ovvi before scheduling meals — pairing instructions are in the Setup Guide.

• One app account manages multiple Ovvis — only one account is needed per household.

3. Startup & the LED Ring

Ovvi has no power button — plug it in and it turns on by itself within a few seconds. The LED indicator ring on the front of Ovvi flashes red while it starts up.

After startup — and after any new cans are loaded — Ovvi runs an internal can-management and weighing cycle. You will hear motors and movement. This is not feeding and is normal. The startup/diagnostic cycle takes approximately 5-7 minutes. Expect pauses during the cycle — a quiet moment does not mean it is finished. Do not unplug Ovvi or remove the Chute System during this time as this may cause an error or a Jam. Wait for a solid light AND silence for at least 1 full minute before opening or unplugging.

NOTE: Interrupting this process will cause an error.

LED Ring Chart

The LED indicator ring on the front of Ovvi signifies different states and events:

Ring	Meaning	What to do
Solid white	2 or more new cans loaded. Ovvi is ready and in normal working order.	Nothing — all good
Solid yellow	1 new can left	Reload soon
Solid red	No new cans left	Reload now — Ovvi cannot feed
Purple	E-series error	Open the app for the code and next steps
Any color, pulsing	Lost Wi-Fi connection OR Ovvi is in the middle of a process.	Do not open the lid and remove the chutes. Do not unplug. Wait for a solid light and 1 minute of silence before attempting to remove the chutes or to unplug the Ovvi if necessary.
Blue pulsing	Ready for Bluetooth pairing	This only happens when you are linking your Ovvi to your app. Follow the instructions on the Setup Guide to link your Ovvi.

4. Scheduling Feedings

Ovvi feeds on the schedule you set in the app. For step-by-step scheduling instructions, refer to the Setup Guide, or watch the walkthrough video: How to set the feeding schedule for the Ovvi Pet Feeder.

4.1 Meal Schedule

Here are a few things you should know about scheduling meals:

• Ovvi allows you to set up to 10 scheduled meals per day.

• Meals must be set at least 30 minutes apart.

• Each meal has its own time and portion. Changes take effect after you tap Save on every screen that offers it — missing a Save reverts the schedule.

• The default schedule inside the app is 1 can at 5:30 AM with a 24-hour Open Can Life.

NOTE: Ovvi will not work without first being linked to the app. Even plugged in and powered on, Ovvi will not begin serving until it is linked and the automatic feeding feature is turned ON.

4.2 Portion Control

Portions are set per meal, as fractions of a can or whole cans:

• Less than one can portion options: ¼ (0.25), ⅓ (0.33), ½ (0.5), ⅔ (0.67), or ¾ (0.75) of a can

• One can or more portion options: 1, 2, 3, 4, 5, 6, 7, or 8 cans in a row

Ovvi’s weight sensors track eating in real time, and the app records feeding history in both cans and grams. If a portion needs more food than the current can holds, Ovvi automatically opens the next can to complete the meal.

4.3 Open Can Life

Open Can Life is a time that starts as soon as a new can is opened and controls how long this can stays available to your cat. It is a setting controlled by the user and may be set from 1 to 24 hours, in 1-hour steps.

NOTE: Open Can Life does not control how long the food door stays open for your cat to eat. It controls how long you wish to use the food inside an opened can before considering it no longer fit for use. See Section 5 for how the food door timing works.

The timer starts the moment a new can is opened. When it expires, Ovvi moves that can to the used-can chute — even if food remains — and will not serve from it again.

Set it based on your preference and your veterinarian’s guidance on how long opened wet food should remain available at room temperature. Between visits, the food door closes over the can. The food remains at room temperature for the duration of the timer.

When the Open Can Life timer expires, what happens depends on the moment:

• Mid-meal: if your cat’s portion is not yet complete, Ovvi retires the expired can and opens a new can to finish the remaining portion — the full meal is still served (provided at least one unopened can is loaded).

• Between meals: Ovvi disposes of the unfinished can and waits for the next scheduled feeding to open a new one.

NOTE: If you set a short Open Can Life and/or your cat is a slow eater, the retired cans may carry more leftover food. In those cases, the used can chute should be emptied more often rather than waiting until it is full. If your cat finishes each portion, waiting until the chute is full is fine. In hot weather, empty more often either way.

4.4 Extra Feeding Now

The app’s Extra Feeding Now button serves an unscheduled meal immediately. Here are a few things to know:

• The Extra Feeding Now button only appears when Automatic Feeding is turned ON.

• The portion served equals the portion of your next scheduled meal — if the next meal is set to ½ can, Extra Feeding Now serves ½ can now; if ¼ can, it serves ¼ can.

• The extra portion comes out of your can supply, so it depletes faster. The Ovvi app will automatically update with the new number of cans left.

5. How Ovvi Feeds

5.1 Time It Takes to Serve Food: Opening a New Can vs. Serving an Open Can

Ovvi feeds based on the schedule and the portions you have set. When the time comes, Ovvi will either serve the food by opening a new can or by serving what is left over from an open can, as follows:

• If there is an already opened can stored inside the enclosure, Ovvi will open the food door and present the food for feeding within seconds.

• If a new can must be opened, presenting the food takes longer — up to approximately 7 minutes. The time depends on where the new can is: if a can is already staged in Ovvi’s nest, opening and presenting takes about 5 minutes; if Ovvi must first retrieve a can from the stack, it will take about 7 minutes. Either way, you will hear the mechanism working; this is normal.

• In most cases, your cat will wait calmly while Ovvi opens. Cats are already used to waiting while their human prepares a meal — washing the bowl, opening the can, scooping the food, setting it down. Waiting for Ovvi is no different.

5.2 Food Door Timing

Ovvi opens the food door for 15 minutes at the start of each meal. Even if your cat never comes to eat, the door remains open for those 15 minutes. If no eating is detected — the weight sensor registers when food is removed — the door closes after 15 minutes to preserve moisture.

If eating is detected at any point, the timer resets from the last detection: as long as your cat is eating, the door will not close unless the set portion has been completed.

When 10 grams or less remains in the can, the door remains open for 3 additional minutes before the can is retired to allow your cat to get any last remaining bit.

5.3 The Proximity Sensor

Ovvi’s proximity sensor works on heat detection: it senses your cat’s approach and opens the food door. The weight sensor governs how long the door stays open — see Section 5.2, Food Door Timing. Because the sensor reads heat, keep Ovvi away from vents, sunlight, and other heat sources.

If your cat walks away with part of their portion uneaten, they can come back any time before the next meal — the proximity sensor detects them and opens the door so they can finish the remainder.

If they already finished their full set portion, portion control overrides the sensor: the door stays closed, and they wait for the next scheduled meal. This is how Ovvi enforces the portions you set.

To teach your cat to use the sensor, see the training tip in Section 12 Acclimation.

5.4 Can Shifting

Ovvi is built around your cat’s natural eating style. Rather than forcing food on a rigid clock, it gives your cat the freedom to eat on their own terms — returning to finish portions, grazing at their pace, skipping what they don’t want. That freedom means Ovvi is doing more beneath the surface than a simple timer, and one effect is worth understanding: the moment a new can opens may shift from what you anticipated.

For example, with Open Can Life set to 12 hours and a schedule of:

• 8 AM — ½ can

• 1 PM — ½ can (Your cat should finish 1 full can at this time)

• 7 PM — ½ can (A new can should be opened at this time)

Suppose your cat eats:

• 8 AM — the full ½ can.

• 1 PM — only ¼ can; ¼ can of food remains in the open can. (The can is not finished)

• 7 PM — instead of opening a new can, Ovvi first serves the ¼ can remaining from the open can as part of the 7 PM portion. It then opens a new can and serves ¼ can from it to complete the meal.

This effectively shifts the portions for the rest of the feedings of all meals for the week. The result is that cans rotate on your cat’s actual eating, not on the printed schedule — a “can shift” from what you might have anticipated. Ovvi tracks all of it: the app automatically recalculates and shows how many cans and days of meals remain, so you always know where you stand. It is simply worth knowing that the rotation follows your cat, by design.

5.5 When the Can Is Almost Empty — the 10-Gram Threshold

Some meals span two cans. For example, if you have the following schedule:

· 6 AM = ½ can

· 10 AM = 1 can

· 5 PM = ½ can

The above schedule means you are serving 2 cans per day total. The 10 AM meal is served from two cans — it finishes the morning can’s remaining half, then opens a new can for the rest.

At the end of any can, a small amount of food can settle into the grooves along the bottom edge where it is hard for your cat to get at. Rather than have your cat keep working on those last bits while the rest of their meal waits, Ovvi uses a 10-gram threshold. When 10 grams or less remains, Ovvi keeps the can available for another 3 minutes so your cat can finish what they can — then retires the can and continues the meal from the next can. If the remaining food is fully eaten before then, Ovvi moves on immediately. This ensures your cat receives their full portion, even if a stubborn bit remains stuck in the first can.

An ejected can may contain a small residue in the grooves — that is the threshold at work, not wasted portions.

5.6 Food Temperature and Storage

Ovvi does not refrigerate canned foods by design. Cats generally do not like cold food — chilling dulls the smell and texture that make food appetizing. This is especially true for older and aging cats: their appetite is already diminished, and these sensory cues help them eat more. Different cats have different needs, however. Based on your cat’s physical, medical, and other needs, your own preference, and your veterinarian’s advice, set the optimal amount of time an opened can should be available for your cat using Open Can Life. See Section 4.3 for details.

NOTE: Ovvi is designed for indoor use only, in temperature-controlled spaces. See the Operating Environment table for details.

When a can is opened and has food left for the next meal, the can is stored inside Ovvi’s enclosure with the food door closed. Keeping the can enclosed minimizes moisture loss and texture change, so the food stays as appealing as possible for your cat's next visit. Think of it like setting a bowl of food down and walking away — except instead of sitting out, the food is automatically covered whenever your cat isn't eating.

6. Emptying the Used-Can Chute

Ovvi holds up to 8 used cans internally. When the chute is full, Ovvi cannot retire the active can and will not be able to continue to feed. Therefore, always eject the used cans regularly.

To eject the used cans, make sure the LED in the front is not blinking or Ovvi is in the middle of a process. When the light is solid and no movement sounds can be detected for at least 1 minute, it is safe to remove the Chute System. Use the ejection button to eject all the used cans, load new cans, and return the chute to Ovvi. You do not have to wait until all 8 used cans are in the used can chute before ejecting. You can eject as often as you like based on the environmental conditions of your home and your preference.

CAUTION: If you need to rinse or wash the chute, make sure it is completely dry before reinserting it into Ovvi. Any water entering Ovvi may damage internal parts and components and void the warranty.

NOTE: The metal cap inside the used-can chute sits above the used cans and is weighted. It helps push used cans out, and it moves up and down during operation — that is normal.

7. If the Power Goes Out

Ovvi has no battery. If your location experiences frequent power interruptions, please consider a UPS (Uninterruptible Power Supply), a backup generator, another method of preserving power for Ovvi, or a backup feeding method.

• During an outage: Ovvi stops — no feedings occur without power.

• When power returns: Ovvi restarts automatically (no ON button needed).

• If Ovvi re-establishes Wi-Fi, it obtains the current time and resumes feeding at the next scheduled meal after that time. Missed meals are not served.

• If Ovvi cannot re-establish Wi-Fi, feeding does not resume — no meals are served until Wi-Fi reconnects. This is different from losing Wi-Fi without losing power; see Section 8.

CAUTION: Missed meals are not made up. Ovvi does not serve meals missed during an outage, nor meals missed between power restore and Wi-Fi reconnection. Example: power returns at 1:00 PM, Wi-Fi reconnects at 2:00 PM — a 1:30 PM meal is skipped entirely, not served late.

NOTE: Ovvi detects and logs power interruptions. Unplugging during troubleshooting or cleaning is logged the same way as a power outage.

NOTE: Whenever power resumes, if a can was open at the time of the outage, Ovvi moves that can to the used-can chute. Ovvi has no way of knowing how long the can was open, so out of an abundance of caution it retires it. The available-can count is adjusted and updated in the app.

⚠ WARNING: If you know your Ovvi has lost power or Wi-Fi while you are away, contact your emergency person to check on your cat right away and arrange alternate meals. See Section 13, Travel & Extended Absence.

8. If the Wi-Fi Goes Out

If your power was never interrupted and you lose Wi-Fi, feeding does not change:

• The LED ring on the front of Ovvi will pulse to indicate Wi-Fi is disconnected. It will return to a solid light when WiFi is reconnected.

• Scheduled feedings continue — the schedule lives on Ovvi itself, not in the cloud.

NOTE: If you also lost power and were not able to reconnect to Wi-Fi after power is regained, that is different. See Section 7.

Key features that will be missing without Wi-Fi:

• app notifications

• app related operations such as the “Extra Feeding Now” or “Clear Current Can”

• schedule changes

• feeding history

• OTA updates

• and anything else related to the app and server that requires a Wi-Fi connection to communicate and execute

NOTE: Data from the offline period — feeding amounts, alerts, and messages — is not stored for later delivery. It will not appear in the app after Wi-Fi returns. Tracking resumes from the moment of reconnection.

⚠ WARNING: From the app’s side, a Wi-Fi outage and a power outage can look the same — either way, the server can no longer communicate with your Ovvi, and it cannot be determined which one has occurred or whether feedings are continuing. If your Ovvi goes offline while you are away, contact your emergency person to check on your cat right away and arrange alternate meals. See Section 13, Travel & Extended Absence.

9. Can Opener Blade

Ovvi counts can openings and will notify you in the app when it is time for a blade change. If Ovvi takes noticeably longer to open cans, or rejects cans more frequently due to opening errors, that may also indicate a worn blade. If you receive this alert, or notice this pattern, please contact Faunalogy for assistance.

10. Whisker Comfort

Whisker sensitivity is worth understanding, and it shaped Ovvi’s design. To create something that is truly automatic — meaning no scooping, no transferring to a dish, and no dish washing — we decided to use the can as the bowl. As one of the most broadly used cans in the wet food market at the time of development, the 5.5 oz can (industry size code 307: 87.3 mm / 3.44 in diameter) was chosen because it provides the most generous feeding opening while being compatible with true automation.

Two design details protect your cat’s comfort and safety: the can is opened with smooth-edge technology, leaving no sharp edges. As a secondary precaution, the rim is covered by the food mat during feeding, so your cat never touches the edges during eating. You can see how both features work here: Safe can opening — Ovvi Pet Feeder.

In testing, the vast majority of cats ate comfortably and naturally from Ovvi. Every cat is unique, however, and some are more whisker-sensitive than others. This is one of the reasons every Ovvi includes a 30-day trial with free return shipping — it lets your own cat decide.

11. Multi-Cat Households

Ovvi works in homes of every size — from one cat to many. How many Ovvis a household needs is genuinely the pet parent’s call: some families feed 5 cats from a single Ovvi, serving 3 cans at each mealtime; others prefer one Ovvi per cat. The right setup depends on your cats’ dynamics and your preference.

A quick compatibility check for sharing one Ovvi:

• Same food? All cats eating from a shared Ovvi eat the same food.

• Peaceful hierarchy? If your cats share space and meals without conflict, a shared Ovvi generally works fine.

• Individual tracking? Ovvi cannot tell cats apart. Portions and feeding history reflect the household, not individual cats. If no cat needs individually monitored portions, sharing is no problem.

If one cat needs a special or restricted diet, that cat’s food should be managed separately. Some pet parents use third-party products — such as RFID/microchip pet doors or feeding enclosures — to give one cat exclusive access to their own Ovvi.

12. Acclimation — Helping Your Cat Succeed

Most cats fully adjust within a week. Here is a typical timeline:

• Days 1–2: curiosity or hesitation (both normal).

• Days 3–5: growing confidence.

• Days 5–7+: your cat comes running at Ovvi’s sounds.

Here are some tips for different cat personalities:

For brave cats:

• Set Ovvi up to match their current schedule. Wait with them for their first few feedings.

• When Ovvi opens, gently encourage them to eat from Ovvi. Never force it.

• Pet them and offer gentle physical and verbal encouragement.

For shy cats:

• Set Ovvi up but do not place any cans in it yet. Allow Ovvi to simply be there for a day. Place their normal food bowl on top of Ovvi’s closed food door and let them eat there.

• When they are comfortable, load Ovvi with cans and set the schedule to match their current feeding times. Wait with them for their first few feedings.

• When Ovvi opens, gently encourage them to eat from Ovvi. Never force it.

• Pet them and offer gentle physical and verbal encouragement.

Additional tips for all cats during acclimation:

• Remove other wet food sources so Ovvi becomes where meals come from.

• Start with the default schedule.

• Use a few treats near the food door.

• Use “Extra Feeding Now” while you are home to demonstrate.

Unfinished portions & proximity-sensor training:

If your cat did not finish the set portion, wait 30–60 minutes, then bring your cat back to Ovvi. This does double duty:

• They eat more of their portion

• They learn how to trigger the proximity sensor — the door opening as they approach teaches them they can return on their own anytime before the next meal.

Some wasted food in the first days is normal and temporary.

See the full acclimation help in the Setup Guide.

13. Travel & Extended Absence — Read Before Leaving Your Cat

⚠ WARNING: No automated feeder can guarantee uninterrupted feeding. Power outages, Wi-Fi loss, jammed or damaged cans, and other errors can and do occur. Ovvi is a feeding aid — it is not a substitute for human care, and Faunalogy cannot guarantee your pet’s safety or wellbeing during unattended use.

If you will be away for more than a day:

• Always arrange an emergency contact — a sitter, neighbor, or friend who can physically check on your cat and the device. Owning an automatic feeder and an automatic litter box does not make in-person check-ins unnecessary. Devices handle routine work but people handle problems.

• Never travel shortly after purchase. Before relying on Ovvi during any absence, your cat should be eating normally from Ovvi — every scheduled meal, consistently, without coaxing or skipped meals. If your cat is still eating sporadically, or you are still adjusting schedules and portions, your cat is not ready.

• Verify before you go: Before you leave, make sure all used cans have been ejected and 8 new cans are loaded. Confirm your schedule in the app, make sure your notifications are enabled, and your emergency contact is briefed on the basics.

• Consider a UPS (battery backup) where outages are common — and know that a UPS reduces, but does not eliminate, risk.

14. Your 30-Day Trial

Every Ovvi purchased from faunalogy.com includes a 30-day trial with free return shipping. If Ovvi is not the right fit — for whatever reason — fill out the Service Request Form within 30 days of delivery and we will send a prepaid return label. If you need troubleshooting help or have any questions or feedback, please feel free to contact us.

15. Warranty & Extended Coverage

Ovvi includes a 1-year limited warranty covering defects in materials and workmanship under normal use. Warranty remedy is repair or replacement. Refunds are covered separately by the 30-day trial above. After the trial window, warranty service means repair or replacement of your Ovvi for the full length of your coverage.

Optional extended coverage: 2-year or 3-year. These extends the same protection: same defect coverage, same claim process, same remedies, for the extended period.

To make a claim: fill out the Service Request Form. Full terms: Warranty Policy.

16. Cleaning & Maintenance

Always unplug Ovvi before deep cleaning.

• Wipe down the food mat and the external enclosure with a damp towel or sponge whenever needed. Do not spray liquids at or into the unit.

NOTE: A damp towel is one that does not leak water when you squeeze it.

• If needed, the food mat can be removed for washing in the sink with dishwashing soap and water. Dry completely before returning it to Ovvi.

• The Chute System can be removed from Ovvi. When empty of new cans and used cans, wash it in the sink with dishwashing soap and water only if needed. Usually, a wipe down with a damp towel will do. Dry completely before returning it to Ovvi.

CAUTION: Never immerse Ovvi or allow liquid into the enclosure.

17. Troubleshooting

Quick fixes for common situations.

Food door will not open on approach

1) The sensor is inactive as the door closing and for a few seconds after the door closes. Wait a few more seconds and attempt to trigger it again.

2) The sensor reads heat, not motion. A cool object will not trigger it. Also check to make sure Ovvi is not placed near a heat source or in direct sunlight.

3) If the full portion was already eaten, portion control will override the sensor. Check the app to see whether the full portion for that meal has been eaten. If needed, you may serve an extra feeding by pressing the Extra Feeding Now button in the scheduling menu.

Ovvi will not connect to Wi-Fi

Ovvi connects to 2.4 GHz Wi-Fi networks only; it cannot join a 5 GHz-only network. If setup fails, confirm your router is broadcasting a 2.4 GHz network, and complete pairing with Ovvi positioned near the router — it can be moved to its permanent spot afterward. If the connection still fails, restart your router and repeat the pairing steps in the Setup Guide. If Ovvi previously connected and has dropped offline, see Section 8, If the Wi-Fi Goes Out.

Can rejected

Check the can for dents or damage, and confirm it is a 5.5 oz round can within the compatible dimensions. Try another can. If rejections continue, please contact Faunalogy for assistance.

LED ring pulsing continuously

This means the Wi-Fi is disconnected (if there is power, feeding continues) or a process is running. If pulsing persists after Wi-Fi is confirmed and the unit is silent, contact us.

Meal seems late

A meal that opens a new can takes up to approximately 7 minutes (retrieve, weigh, open, present). If far beyond that, check the LED ring and app alerts.

Contact Us

Please contact us if you run into any issues or require assistance in any way.

Faunalogy Inc.

Email: helpmeow@faunalogy.com

Service Request Form: for troubleshooting, repair, replacement or refund.

General Inquiry Form: for general questions about Ovvi and your order status.

Phone: (631) 315 – 9680

NOTE: Your Ovvi’s serial number is found on the back of the device and in the app — have it handy when contacting us.

18. Firmware Updates (Over-the-Air)

Ovvi is continuously improving. Updates arrive over the air, automatically, while Ovvi is connected to Wi-Fi — refinements, feature additions, and feeding-algorithm improvements install in the background with no action needed from you. Keep Ovvi connected so updates can install.

Please send us your feedback and suggestions — they directly help us improve Ovvi.

19. Moving & Long-Term Storage

If you need to move Ovvi to another house or put it into storage for a long time, please make sure to do the following:

• Remove all cans (new and used).

• Use the “Clear Current Can” button in the scheduling menu to ensure any opened can held in the nest is placed into the used-can chute.

• Clean and dry the food mat and Chute System. Make sure both are completely dry, then place them back on/into Ovvi.

• Unplug Ovvi and pack it upright, ideally in its original packaging.

• Store indoors within the Operating Environment temperature range.

NOTE: When using it after moving and longterm storage, if you cannot connect to Ovvi, you may need to unlink and re-link your Ovvi to your app.

20. Alerts & Messages

Ovvi communicates two ways: the LED ring (see the chart in Section 3) and app notifications. There are two types of app notifications:

• Alerts — something needs your attention, including E-series error codes.

• Messages — everyday updates: meals served, feeding history, low can count.

Every alert in your Ovvi inbox includes a description, and when there is something for you to do, a link to further instructions.

For more information, visit the Faunalogy support page: Frequently Asked Questions.

You are always welcome to contact us by phone or email — we are happy to help resolve any issue with Ovvi.

21. Regulatory & Compliance Information

21.1 FCC Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

21.2 California Proposition 65

⚠ WARNING: This product can expose you to chemicals including DEHP, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov. Full notice: California Proposition 65 Notice.

21.3 Patents

Ovvi is protected by U.S. and international patents. Patent information: faunalogy.com/pages/patents

21.4 Disposal

Ovvi is an electronic device. Do not dispose of it in household trash. Recycle it through your local electronics-recycling (e-waste) program in accordance with local regulations.

21.5 Contact Information