Refund policy
Faunalogy Inc.
Return and Refund Policy
Last Updated: 07/29/2026
This Return and Refund Policy applies to Products purchased directly from Faunalogy Inc. ("Faunalogy," "we," "us") through our website (the "Site") by end-user purchasers. Returns by distributors are governed by the applicable Distributor Contract and the Faunalogy Terms and Conditions of Sale. This Policy is part of, and incorporated into, the Terms and Conditions of Sale, available at https://faunalogy.com/policies/terms-of-service.
1. Order Cancellation
You may cancel an order at no charge at any time before the Product ships by contacting us at helpmeow@faunalogy.com. We will issue a full refund to your original payment method. After your order has shipped, cancellation is treated as a return under this Policy.
2. Return Period
You may return Products purchased directly from Faunalogy for a refund of the product price within thirty (30) days of the purchase date, subject to the conditions of this Policy.
3. Return Conditions
• Returned Products must be in good working condition and free from damage caused by misuse, neglect, or improper handling. Products damaged by the purchaser are not eligible for return or refund.
• If the Product is returned in its original packaging, no repackaging fee applies. If original packaging is not available, a $30 repackaging fee will be deducted from your refund. You are responsible for packaging the Product safely for return shipment.
• If a Product returned without its original packaging is damaged in transit due to inadequate packaging, Faunalogy may deduct the cost of repair from your refund or reject the return.
4. Return Authorization (RMA)
All returns require prior authorization. To start a return, contact us at helpmeow@faunalogy.com with your order number and the reason for the return. If your return is accepted, we will issue a Return Material Authorization (RMA) number and instructions on how and where to send your package. Items returned without an RMA number may not be accepted.
5. Return Shipping
If your return is due to an incorrect, defective, or damaged Product (not caused by you), Faunalogy will provide a prepaid return shipping label and cover the cost of return shipping. For all other returns, you are responsible for the cost of return shipping. Original shipping charges are non-refundable except where the return is due to our error.
6. Refunds
Risk of loss for returned Products remains with you until the returned Product is received by Faunalogy. Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within ten (10) business days of approval, less any applicable deductions under this Policy. Please note that it may take additional time for your bank or credit card company to post the refund. If more than fifteen (15) business days have passed since your refund was approved and you have not received it, contact us at helpmeow@faunalogy.com.
7. Damages and Missing Items
Please inspect your order upon receipt. If your order arrives damaged in transit, is missing items or parts, or contains the wrong item, please contact us at helpmeow@faunalogy.com as soon as possible — ideally within two (2) business days of delivery — so we can correct the situation right away and, where applicable, pursue a claim with the shipping carrier. Prompt reporting helps us resolve carrier claims quickly, but it does not reduce your rights: nothing in this Section shortens the return period described in Section 2, and defects in the Product itself are covered by the Faunalogy Limited Warranty for its full duration.
8. Warranty Service
This Policy covers returns and refunds for purchases. Repairs and replacements for Product defects after the return period are governed by the Faunalogy Limited Warranty, available at https://faunalogy.com/pages/warranty-policy, which requires prior authorization and an RMA number for warranty service.
9. Dispute Resolution
This Return and Refund Policy is governed by the laws of the State of New York, without regard to its conflict of laws principles, and is subject to the dispute resolution provisions (including binding arbitration and class action waiver, with a right to opt out) of the Faunalogy Terms and Conditions of Sale.
10. Contact Us
Questions about this Policy or an existing return can be directed to helpmeow@faunalogy.com or Faunalogy Inc., 105 Remington Blvd., Suite C, Ronkonkoma, NY 11779.