Privacy policy

Last Updated: August 27, 2025

Privacy Policy 

1. Introduction
Faunalogy Inc. (“Faunalogy,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, products, mobile applications, and services (“Services”). By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect the following categories of information:

• Contact Information: such as your name, email address, billing/shipping address, and phone number.

• Payment Information: payment card details or account information processed securely by our payment providers.

• Order Details: products purchased, order history, and delivery information.

• Device & Usage Data: IP address, browser type, operating system, and usage activity on our website or app.

• Pet Profile Data (if provided): details you choose to share about your pets to customize your experience.

3. How We Use Your Information
We use your information to:

• Process and fulfill orders.

• Communicate with you about your purchases, accounts, and support inquiries.

• Provide product updates, recalls, and service notices.

• Personalize your experience with our Services.

• Conduct analytics and improve our Services.

• Comply with legal obligations and enforce our Terms & Conditions.

4. Payments and Klarna
If you select Klarna as a payment option at checkout, we will share certain personal data with Klarna in order to provide the payment service, assess credit risk, and prevent fraud. This may include your contact details, order information, billing/shipping address, payment details, and device information. Klarna processes this data as an independent controller under its own privacy policy. For more information, see the Klarna Privacy Policy.

5. Sharing of Information
We do not sell or rent personal information. We may share information as follows:

• Service Providers: third parties who help us provide shipping, payment processing, analytics, and customer support.

• Legal Requirements: when required to comply with law, regulation, or legal request.

• Business Transfers: in the event of a merger, acquisition, or sale of assets.

• With Your Consent: where you have given us permission.

6. Data Retention
We retain personal information as long as reasonably necessary to fulfill the purposes described above, comply with our legal obligations, resolve disputes, and enforce agreements.

7. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to certain processing. You may exercise these rights by contacting us at helpmeow@faunalogy.com or by submitting a request through our Account Deletion Request Page (for Ovvi Pet Feeder App users only).

8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or misuse. However, no method of transmission or storage is 100% secure.

9. Children’s Privacy
Our Services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly.

10. International Users
If you access our Services from outside the United States, you understand that your data will be transferred to and processed in the United States.

11. Pet Safety Data Disclaimer
Where information about pets is provided, it is used only to enhance user experience and product functionality. Such data is not medical advice and should not substitute for veterinary care.

12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect the most recent changes. Significant updates may be communicated via email or a notice on our website.

13. Contact Us
If you have questions or concerns about this Privacy Policy, you can contact us at:
Faunalogy Inc.
105 Remington Blvd., Suite B
Ronkonkoma, NY 11779
Phone: (631) 315-9680
Email: helpmeow@faunalogy.com