Shipping policy
Faunalogy Inc.
Shipping Policy
Last Updated: 07/29/2026
This Shipping Policy describes how Faunalogy Inc. ("Faunalogy," "we," "us") processes and ships orders placed through our website (the "Site"). This Shipping Policy is part of, and incorporated into, the Faunalogy Terms and Conditions of Sale, available at https://faunalogy.com/policies/terms-of-service.
1. Order Processing
Orders are processed after payment in full has been received. Please allow two (2) to three (3) business days for order processing. Orders are not processed or shipped on weekends or U.S. federal holidays. Pre-order items ship according to the estimated timelines provided on the product page (see Section 4). During periods of high order volume or promotions, processing may be delayed; we will notify you of any significant delay in the processing or shipment of your order.
2. Shipping Rates and Delivery Estimates
Shipping charges and available shipping methods for your order are calculated and displayed at checkout. Delivery estimates are provided by the carrier and are estimates only; delivery dates are not guaranteed. Faunalogy is not responsible for carrier delays.
3. Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Tracking information may take up to forty-eight (48) hours to become active.
4. Pre-Orders
For pre-order Products, estimated shipping dates are displayed on the product page. Pre-order shipping estimates are not guaranteed and may change due to manufacturing or supply chain factors. We will notify you of any significant change to the estimated shipping date of a pre-ordered Product. You may cancel a pre-order at no charge at any time before the Product ships, as described in the Terms and Conditions of Sale and the Return and Refund Policy, and receive a full refund.
5. Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout. Faunalogy is not responsible for orders that are delayed, lost, or undeliverable because of an incorrect or incomplete address. If a shipment is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.
6. Shipping Locations
We currently ship to addresses within the United States. We do not ship to P.O. Boxes, and we do not currently offer international shipping.
7. Risk of Loss; Lost or Damaged Shipments
Risk of loss for Products purchased through the Site transfers to you once the order is delivered to the shipping address provided at checkout. If your order is lost or damaged in transit, please contact us at helpmeow@faunalogy.com as soon as possible and we will work with the carrier to resolve the issue, including pursuing a claim with the carrier where applicable. Please retain all packaging materials for damaged shipments until the claim is resolved.
8. Returns
Returns are governed by our Return and Refund Policy, available at https://faunalogy.com/policies/refund-policy, and, for Product defects, by the Faunalogy Limited Warranty, available at https://faunalogy.com/pages/warranty-policy.
9. Dispute Resolution
This Shipping Policy is governed by the laws of the State of New York, without regard to its conflict of laws principles, and is subject to the dispute resolution provisions (including binding arbitration and class action waiver, with a right to opt out) of the Faunalogy Terms and Conditions of Sale.
10. Contact Us
If you have questions about this Shipping Policy or the status of your order, contact us at helpmeow@faunalogy.com or Faunalogy Inc., 105 Remington Blvd., Suite C, Ronkonkoma, NY 11779.