Terms of service

Terms of Service

1. Contract
Each sale of Faunalogy Inc. (“Faunalogy”) products and services (“Products”) and the acceptance of any purchase order submitted by a purchaser of Products (“Purchaser”) is expressly made conditional on Purchaser’s assent to these Terms and Conditions of Sale (“Agreement”), and Faunalogy agrees to furnish the Products only upon the terms and conditions of this Agreement. Any additional, different, or conflicting terms and conditions set forth in any documents issued by a Purchaser at any time, including without limitation any purchase orders and any specifications, are hereby objected to by Faunalogy, shall be wholly inapplicable to any sale of Products, and shall not be binding in any way on Faunalogy. No waiver or amendment to the terms and conditions of this Agreement shall be binding on Faunalogy unless made in a writing expressly stating that it is such a waiver or amendment and signed by Faunalogy.

2. Payment
Payment is due in full at the time of purchase unless Faunalogy expressly agrees otherwise in writing. Shipping or provision of Products or services is only available after payment in full has been received by Faunalogy. Faunalogy may, but is not obligated to, sell Products to a Purchaser on credit. In such case:
(a) payment in full shall be due and payable thirty (30) days from the date of invoice;
(b) any unpaid balance shall accrue interest at one and one-half percent (1.5%) per month, compounded monthly, or the highest rate permitted by law; and
(c) Purchaser shall be responsible for all costs of collection, including reasonable attorneys’ fees.

3. Payments via Klarna
We offer payment options through Klarna. When you choose Klarna at checkout, you enter into a separate payment agreement with Klarna and your payment obligations are owed to Klarna under their terms. For questions about Klarna payments, visit Klarna Customer Service or manage your payments in the Klarna app.

4. Limited Warranty
Each Product sold by Faunalogy is accompanied by the Faunalogy Limited Warranty applicable to that Product. The applicable warranty is Faunalogy’s only warranty and is in lieu of all other warranties, express or implied. Faunalogy disclaims all implied warranties of any kind, including without limitation merchantability, fitness for a particular purpose, and non-infringement. The exclusive remedies under the applicable warranty are repair or replacement of defective parts. This limited warranty does not affect statutory rights that may apply.

5. Product Safety and Use
Purchaser is responsible for following all operating instructions, manuals, safety warnings, and guidelines provided by Faunalogy. Faunalogy Products are designed for use with domestic pets only and are not intended for use with wildlife, livestock, or other animals. Improper use may result in injury to pets or damage to property. Purchaser assumes all risks arising from misuse, modification, or use inconsistent with provided instructions.

6. Delivery and Acceptance
Faunalogy will make reasonable efforts to notify Purchaser of the anticipated delivery date of Products. Purchaser shall be on site upon delivery and responsible for unloading. If within forty-eight (48) hours of delivery Purchaser has not provided Faunalogy an itemized written notice of objection to the condition of the Products, Purchaser shall be deemed to have accepted the Products as satisfactory in all respects.

7. No Damages for Delay
Although Faunalogy will attempt to meet shipment and delivery schedules, Faunalogy will not be liable to Purchaser for any damages resulting from late shipment or delivery, including but not limited to direct, indirect, economic, incidental, or consequential damages (e.g., lost profits, loss of use, downtime).

8. Transportation Expenses
All transportation expenses shall be paid by Purchaser. Purchaser shall be responsible for making all in-transit damage claims to the carrier.

9. Risk of Loss
Risk of loss, theft, destruction, or damage to Products passes to Purchaser F.O.B. Faunalogy’s applicable facility.

10. Taxes
Unless otherwise stated, the purchase price does not include sales, use, excise, or similar taxes. Purchaser shall pay any such taxes or provide a valid exemption certificate. Purchaser shall indemnify and hold Faunalogy harmless from all such taxes.

11. Limitation of Liability
Faunalogy’s liability for any claim of any kind (including negligence, strict liability, or breach of warranty) for any loss or damage resulting from or relating to the manufacture, sale, delivery, resale, repair, or use of Products shall in no case exceed the purchase price paid for the specific Product giving rise to the claim. In no event shall Faunalogy be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, veterinary costs, or property damage, even if Faunalogy has been advised of the possibility of such damages.

12. Force Majeure
Faunalogy shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, acts of civil or military authority, labor disputes, epidemics or pandemics, natural disasters, transportation interruptions, or shortages of materials.

13. Security Interest
Faunalogy retains a security interest in Products to secure all obligations owed by Purchaser.

14. Termination, Reduction, or Rescheduling
Purchaser’s cancellation, reduction, or rescheduling requests are subject to fair compensation for expenses incurred, commitments made, and anticipated profits.

15. Returns
(A) Distributor Purchasers: Returns of undamaged, non-defective, brand-new Products are not accepted unless otherwise provided in a Distributor Contract.

(B) End-User Purchasers: For Products purchased directly from Faunalogy, end-user Purchasers may return Products for a refund of the product price within the return period specified for that Product (typically thirty (30) or ninety (90) calendar days from the purchase date), subject to the following conditions:

• Condition of Product: Returned Products must be in good working condition and free from damage caused by misuse, neglect, or improper handling by the Purchaser. Products damaged by the end user are not eligible for return or refund.

• Original Packaging: If the Product is returned in its original packaging, no repackaging fee applies. If the original packaging is not available, a $30 repackaging fee will be deducted from the refund. Purchaser must package the Product safely for return.

• Packaging & Transit Damage: If a Product returned without original packaging is damaged in transit due to inadequate packaging, Faunalogy may deduct the cost of repair from the refund or reject the return entirely.

• Return Shipping Costs:

  • If the return is due to incorrect, defective, or damaged Products (not caused by Purchaser), Faunalogy will provide a prepaid return label and cover shipping.

  • For all other returns, the Purchaser is responsible for return shipping costs.

• Refund Process: Risk of loss remains with Purchaser until Faunalogy receives the returned Product. Refunds will be issued to the original payment method after inspection and any applicable deductions.

(C) Warranty Repair: Returns for service require prior authorization and an RMA (Return Material Authorization) number. Purchaser must prepay shipping, unless otherwise authorized. Items returned for credit may be subject to a restocking fee.

16. Remedies
Purchaser shall pay all costs, including attorneys’ fees, incurred by Faunalogy in enforcing these Terms.

17. Entire Agreement
This Agreement constitutes the entire agreement and may only be modified in writing signed by Faunalogy.

18. Severability
If any provision is held invalid, the remainder shall remain in force.

19. Arbitration
Any disputes may be settled by arbitration under the American Arbitration Association rules in Suffolk County, New York, at Faunalogy’s discretion.

20. Governing Law
This Agreement shall be governed by New York law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.