M1-003: No more cans!

What it means:

Ovvi has run out of food — there are no new cans left in the chute system to serve your cat.

How to fix it:

Remove the Chute System. (NOTE: See the Important Note section below for guidance on when it is safe to remove the Chute System and when it is not.)
Hold it over an empty or low-filled garbage can — up to 8 empty cans may slide out when you press eject.
- Make sure your trash can isn’t too full to avoid cans falling out.
Press the eject button to release the used cans.
Load up to 8 fresh cans into the chute.

Helpful Tips:

Use only standard 5.5 oz round pet food cans — any brand or flavor is fine.
Cans with pull tabs are perfectly okay.
Always load cans with the tab or lip facing up.
For the best experience, we recommend using gravy-based wet food, as it’s easier for cats to enjoy directly from the can. Ovvi is compatible with pâté, but it may require more effort for your cat to consume.
See the video below for a step-by-step visual guide on how to eject empty cans and load new ones!

Important: Don’t Remove the Chute While Ovvi Is Active

Please do not attempt to remove the chute system if:

You hear Ovvi’s internal gears or motors working
The front LED light is pulsing or rotating
Ovvi is in the middle of a feeding

During these times, Ovvi’s internal chute lock system is engaged and will prevent removal. If you feel resistance, do not forcefully pull — this can damage both the chute system and Ovvi’s internal structure.

Wait until Ovvi is:

Completely silent
Showing a solid color LED light (any color is OK)
Not opening the food door when you approach (because the scheduled portion has already been eaten)

That’s when it’s safe to remove the chute system.